What's included
Programme overview
Explore life in customer service at Coventry Building Society and The Co-operative Bank, with this exciting career simulation. Discover the skills you need to succeed, to the most rewarding and challenging parts of the role, and round things out with a simulation activity.
Module overviews
In this section, we'll showcase the role of customer service at Coventry Building Society and The Co-operative Bank, providing a brief, overarching introduction to this career area and the impact it can have.
Discover the qualifications, training routes, and skills needed to work in customer service at Coventry Building Society and The Co-operative Bank. Learn about pathways, relevant qualifications, and the key skills you should have under your belt.
What does a typical day look like in this role? What's involved in a usual week, and why do these responsibilities matter?
How do you advance, progress, and develop in this role? What training and upskilling opportunities are available at Coventry Building Society and The Co-operative Bank, and how does the role change as you move upwards or sideways?
What is there to love about working in customer service, and what presents a challenge? Discover the behaviours and competencies needed to manage the complexities of this role.
In this section, we'll cover the salary range for a career in customer service, plus the range of benefits you'll enjoy once you're part of the organisation.
Meet your simulation expert, Ramzan, as he discusses his career in customer service and what he loves about working in this field.
Hear from Ramzan again as he briefs you on your task and consider the best way to approach it. Then reflect: what did you take away from completing this simulation, and what interests you most about this role?
Take your next step

An introduction to the Group
Understand our history, the purpose that drives us, and our digital-first, human-always approach. Explore a range of careers with us and discover how our ethics and values-led culture makes us meaningfully different.
1 hour
Ages 14+

Economic crime
Discover the skills you need to succeed in economic crime, and the challenges and rewards along the way.
1 hour
Ages 14+

Ethical and corporate communications
Discover the skills you need to succeed in ethical and corporate communications, and the rewards along the way.
1 hour
Ages 14+

Pathways at the Group
Understand the pathways available into the organisation, and the easiest ways to put your best foot forward.
1 hour
Ages 14+

AI interview coach
Put everything you've learned into practice with real interview scenarios and instant AI feedback.
Self-paced
Ages 14+
